Terms of Service

1. General Conditions

• • By using this website, you confirm that you are at least 18 years old or have parental consent.
• • We reserve the right to update, modify, or discontinue our services at any time without prior notice.
• • We may refuse service to anyone for any reason, including suspected fraud or misuse.
• • The website, its content, and all transactions are governed by these Terms and applicable laws.

2. Products and Pricing

• • All product descriptions, images, and specifications are for reference only. Actual product colors or designs may vary slightly.
• • Prices are displayed in USD (or equivalent local currency where supported).
• • We reserve the right to modify prices, promotions, or product availability at any time.
• • In case of typographical or pricing errors, we may cancel orders and refund affected payments.

3. Orders and Payments

• • All orders are subject to acceptance and availability.
• • Payment must be completed before an order is processed or shipped.
• • We use secure, PCI-compliant payment gateways (e.g., PayPal, Stripe, and local processors).
• • PawNest does not store any credit card information.
• • You agree to provide accurate and up-to-date billing, shipping, and contact details.

4. Shipping and Delivery

• • Orders are typically processed within 1–3 business days.
• • Delivery times depend on destination, customs clearance, and courier conditions.
• • We are not responsible for delays due to weather, customs, or courier issues.
• • Customers are responsible for providing a correct shipping address. Incorrect addresses may result in additional shipping charges.
• • Risk of loss passes to the customer once the package is handed over to the carrier.

5. Returns and Refunds

• • Customers have 14 days from the date of delivery to request a return for most unused items.
• • Personalized, hygiene, or perishable products are non-returnable.
• • Refunds will be issued to the original payment method within 5–10 business days after inspection.
• • Return shipping costs are borne by the customer unless the product is defective or incorrect.

6. Warranty and Liability

• • All products are inspected for quality before shipping.
• • We are not responsible for damages caused by improper use, accidents, or unauthorized modifications.
• • To the maximum extent permitted by law, PawNest shall not be liable for indirect, incidental, or consequential damages (including loss of profits, data, or reputation).
• • Our total liability shall never exceed the amount you paid for the product.

7. User Accounts

• • You may create an account to track orders and save preferences.
• • You are responsible for maintaining the confidentiality of your login credentials.
• • PawNest is not responsible for losses caused by unauthorized account access.
• • We may terminate accounts that violate our Terms or engage in fraudulent behavior.

8. Intellectual Property

• • All content on this website, including text, images, graphics, videos, logos, and designs, is the exclusive property of PawNest.
• • You may not copy, distribute, or use our materials for commercial purposes without written permission.
• • Trademarks and brand names used on this site are protected by applicable laws.

9. Prohibited Uses

You agree not to use our website for:

• • Illegal or fraudulent activities
• • Uploading malicious code, spam, or harmful content
• • Infringing upon our intellectual property or that of others
• • Harassing or harming other users

Violation of these terms may result in immediate account termination.

10. Privacy and Data Protection

• • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.
• • All personal data is processed in compliance with the EU GDPR, UK DPA, and applicable international data protection standards.

11. Third-Party Services

• • We may use third-party providers (e.g., logistics, analytics, payment processing).
• • While we choose reputable partners, we are not responsible for their content, actions, or privacy practices.

12. Force Majeure

We are not liable for failure to perform due to causes beyond our reasonable control, including natural disasters, pandemics, labor disputes, or transportation delays.

13. Governing Law and Jurisdiction

• • These Terms are governed by and construed under the laws of Hong Kong SAR, without regard to conflict of law principles.
• • Any disputes shall be resolved in the competent courts of Hong Kong.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us: